The UK High Street respects the returns policies offered by our individual vendors and we highly recommend that you contact the relevant vendor at the earliest opportunity when dissatisfaction with a product, service or delivery occurs. However, the following policies apply to all vendors except where specifically overwritten by an individual vendor’s own policy:
The UK High Street and its Vendors are not responsible for damage to or loss of an order as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect information you supply to us, or due to the inability of a recipient to receive the package on the day that it should be delivered.
Likewise neither the UK High Street nor the Vendors are responsible for packages being refused and/or returned before they have been received and opened.
If you are unhappy with purchased goods and/or services and have received no response from the relevant vendor within seven (7) days of sending the first message explaining the issue in depth you may contact the UK High Street administration directly to arbitrate the case. We reserve the right to excuse ourselves from any arbitration where the matter is more easily resolved by the vendor.
Shipping charges are non-refundable.
All refunds must be issued back to the same payment method used to pay for the order originally. When paying by card the refund must be issued back to the card used to pay for the order. When paying by Paypal the refund must be issued back to the Paypal account used to pay for the order.
Perishable goods cannot be returned except where expressly requested by the Vendor.